Refunds & Cancellations

Our refund and cancellation policy for the Untamed Shopify theme

Last updated: January 2025

Digital Product Policy

The Untamed Shopify Theme is a digital product delivered instantly upon successful payment. Due to the nature of digital products, special terms apply to refunds and cancellations.

Important: Once you have downloaded the theme files, the product is considered delivered and used.

Eligible for Refund

You may be eligible for a refund in the following cases:

  • Payment processed but download failed: If payment was successful but you couldn't access the download link within 48 hours
  • Duplicate payment: If you accidentally made multiple payments for the same product
  • Technical issues: If the theme files are corrupted or incomplete and we cannot provide a working version
  • False advertising: If the product significantly differs from the description or demo shown

Refund Window: Claims must be made within 14 days of purchase.

Not Eligible for Refund

Refunds will not be provided in the following cases:

  • Change of mind after downloading the theme
  • Lack of technical knowledge to install or customize the theme
  • Compatibility issues with third-party Shopify apps
  • Custom modifications that don't work as expected
  • Change in business requirements or design preferences
  • Requests made after 14 days from purchase date

Note: We provide detailed previews and descriptions to help you make an informed decision before purchase.

Refund Process

To request a refund:

  1. Contact Support: Email support@buyuntamed.com with your order details and reason for refund request
  2. Provide Information: Include your order ID, payment receipt, and detailed explanation of the issue
  3. Review Process: We'll review your request within 2-3 business days
  4. Resolution: If approved, refund will be processed to your original payment method within 5-7 business days

Partial Refunds: In some cases, we may offer partial refunds or store credit as an alternative solution.

Cancellation Policy

Before Download: You can cancel your order and receive a full refund if you contact us before downloading the theme files.

After Download: Cancellations are not possible once the theme has been downloaded, as the product has been delivered.

Payment Processing: If you need to cancel during payment processing, contact support immediately at support@buyuntamed.com.

Payment Disputes

If you have any payment-related issues or disputes:

  • Contact us first before initiating a chargeback with your bank
  • We work with Cashfree Payments to resolve payment issues quickly
  • Most payment disputes can be resolved within 24-48 hours
  • Chargebacks may result in account suspension and legal action

Contact Information:
Email: support@buyuntamed.com
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9 AM - 6 PM IST